---

Volunteers will be utilizing Simtech Solutions, Inc. Counting Us mobile app for the 2025 Point-in-Time Count. It's important to review the materials below to familiarize yourself with the app before the night of the count.

---

Getting Started - This one page document will show you how to download the app. **For "Step 5: Join a Count", enter "DEMO" as the set up key.

Getting Started Video - This video provides an overview of accessing the app, navigating the app, and a review of the surveys. *Please note: the "Volunteer Portal" is an additional feature we are not utilizing this year. Also, the "Unsheltered Survey" and "Sheltered Survey" are the only surveys you will be administering.

Volunteer FAQ's - The following FAQ's from Simtech Solutions, Inc. may be helpful.

• How do I enable location services on my Android or Apple device?
• What steps do should I take to get started with the Counting Us app?
• How can I provide feedback to help improve future PIT counts?
• How do I handle the Unknown Location Error on Apple Devices?
• What privacy policies exist to ensure the personal information used to register an    account is protected?

---

If you have any questions regarding the mobile app, please contact your local Hub Coordinator or April Reed, HMIS Application Specialist at [email protected].

---